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ESTILO STUDIO INDIA
ESTILO
Customer Service

7-Day Exchange & Return Policy

We want you to love the fit and weight of your Estilo garments. If a size isn't ideal or you received an unexpected item, we facilitate simple doorstep exchanges.

1. Eligibility Criteria

  • 7-Day Window: Exchange requests must be initiated within 7 calendar days of confirmed delivery.
  • Original Condition: Garments must be unworn, unwashed, unaltered, and free of fragrance, stains, or pet hair.
  • Tags Attached: All original tags, care labels, and brand packaging must remain intact.
  • Hygiene Non-returnable Items: Face masks, underwear, and select intimates cannot be returned once delivered.

2. How to Request an Exchange

  1. Log into your Estilo Account and navigate to the Returns & Exchanges tab.
  2. Select the order and line item you wish to exchange, noting your preferred replacement size.
  3. Our courier partner will schedule reverse pickup from your delivery address within 24 to 48 hours.
  4. Upon quality inspection at our studio facility, the replacement size is dispatched with fresh tracking details.

3. Refunds & Store Credit

If a suitable size is unavailable in stock, you may choose an instant store credit code or a refund back to your original payment method. For Cash on Delivery orders, refunds are processed via secure bank transfer (NEFT/IMPS/UPI) after verification.

4. Damaged or Defective Items

In the rare event that an item arrives damaged or with a manufacturing defect, please notify us within 48 hours of receipt at support@estilo.in with photographs of the fault. We provide immediate complimentary priority replacement.